Help Desk & Packaged Maintenance

Destroying Problems Before They Even Happen

When you and your employees need it most, Techneaux’s team of experienced and qualified support agents can quickly and responsibly handle issues on a multitude of devices, platforms, software, and networks both in responsive and preventative measures.

Data Warehouse

Keep your business data warehoused and safe. Techneaux stays conscious about your storage needs, redundancy, and disaster recovery.

Remote Support

Our experienced network and system admins connect to workstations and servers remotely to provide direct resolutions and preventative measures.

Security

Security always comes first. Techneaux protects everything from your network and infrastructure, all the way down to your users and endpoint machines.

Communications

From PBX to email to in-office systems, Techneaux fuels the communication that keep your people connected with your customers and each other.

A HELP DESK THAT’S ACTUALLY HELPFUL

Technology is a necessary investment for your business, one that is rarely cheap and, if not properly maintained, short-lived. Keep your systems at peak performance with regular updates and maintenance through Techneaux’s preventative maintenance packages. Starting with an on-site evaluation of your company’s inventory and tech, our team of experts will create a clear IT budget that includes cleaning and decluttering your systems both inside and out, which can extend the life expectancy of your computers and reduce help desk calls while avoiding downtime. And, to ensure you’re getting exactly the service you need, each quarter we’ll review your budget and adjust accordingly to prevent any unnecessary charges.

Hiring IT support internally is a costly investment that can sometimes be more expensive than it’s worth. As a part of Techneaux’s Packaged Maintenance plans, you’ll have access to our dedicated IT team who work as an extension of your company’s current support staff or as your own personal squad of maintenance magicians who are available not only when you need them, but also before any issues arise.

For more information on Techneaux’s support desk and monthly preventative maintenance plans, reach out to us for a free evaluation of your current setup.